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Frequently Asked Questions


 

Ask Us . . . If you have a question that isn't answered here, please call us at 1-800-776-6556 or use Live Support to ask your question.

Can I see a demo of JOBPOWER?

You can register for an online web demo at a time that is convenient for you. A knowledgeable sales representative will guide you through a hands-on evaluation of JOBPOWER. While exploring the various program options, making accounting and payroll entries, and viewing reports, you will get a true feel for the software. You may look at the construction accounting and job costing features that are important to you and get answers to all of your questions.

Register for a Live Web Demo

Web demos usually last 45 minutes to an hour, but invest as little or as much time as your schedule permits. Exploring a live demo of JOBPOWER will assist you in making an informed decision of your accounting software purchase.
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How does JOBPOWER Cloud work?

The software is installed on a hosted server. Each user is assigned a Cloud login. That login can be used wherever the user happens to be, in their office, in the field, or at home. Each user can only be signed into the Cloud via one device at a time. In addition to using a PC, you can also use Apple Mac, iPad, IPhone, Android tablets and smart phones. All you need is internet access.
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Can JOBPOWER be used in a network environment?

Sure! The network version of JOBPOWER allows multiple users to simultaneously access the program and share the data. JOBPOWER is a closely integrated program that uses one set of files for storing data about jobs, vendors, customers, etc. In order to maintain data integrity, in certain situations the program prevents multiple users from concurrently accessing files.

The single user version of JOBPOWER can quickly and easily be upgraded to the network version. JOBPOWER looks identical in appearance and operation whether installed on a stand-alone PC or on a network. Upgrading from the single user version to the network version of JOBPOWER requires no re-entry of data; it simply determines the number of users able to access the software at any given time.

You do not have to have a dedicated file server in order to run JOBPOWER on a network; it will operate in a client-server environment or in a peer-to-peer environment. The following operating systems will support JOBPOWER in a network environment: Windows® XP, Vista, Server 2003, Small Business Server 2003, Server 2008 or Small Business Server 2008.
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What is available in the Cloud?

In addition to JOBPOWER and DocumentVision, we can also license you to use Microsoft Office 2010. Microsoft Office includes Word, Excel, Outlook, PowerPoint, OneNote and Publisher.
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What are the system requirements for JOBPOWER?

Recommended:
     • For Small Office Server or Workstation:
            Intel i5 processor (or better i7), with 6GB of ram, Windows® 7 Professional 64bit, Windows® 8 Pro, Windows® 8.1 Pro,
            Windows® 8 Enterprise, Windows® 8.1 Enterprise, Windows® 10 Pro or Windows® 10 Enterprise
     • Dedicated Server:
            Windows® Small Business Server 2011, Server 2012 R2 Essentials, or Server 2012 RS Standard with 8GB of ram
     • 3 GB hard drive for JOBPOWER and database.  If you have multiple companies, add 400 MB for each additional company.
     • CD-RW/DVD-RW – recommended for backups and/or USB Flash Drive
     • Monitor – 17” or 19” monitor; Resolution – 1280 x 720 or higher
     • Page printer (laser or inkjet)
     • Scanner – required for DocumentVision

Minimum:
To install and use JOBPOWER you will need a computer with the following minimum specifications:
     • Processor – recommend 1.5 GHz or higher (minimum 1 GHz)
     • Microsoft Windows® 7, Server 2008 R2, Small Business Server 2008,Windows® 10 Home, Storage Server 2012 RS Standard,
            Storage Server 2012 R2 Workgroup, Server 2012 R2 Datacenter, Server 2012 R2 Foundation, or Hyper-V Server 2012 R2

     • 3 GB hard disk for JOBPOWER and database.  If you have multiple companies, add 400 MB for each additional company.
     • Memory – 2 GB
     • CD-RW/DVD-RW Drive
     • Monitor – 17” monitor; Resolution – 1024 x 768 minimum
     • Page printer (laser or inkjet)

 

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What do I need to use JOBPOWER Cloud?

You can use a PC or laptop, Apple Mac, iPad, IPhone, Android tablets and smart phones. All you need is internet access.
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Can JOBPOWER be set up at any point during my fiscal year?

Yes. JOBPOWER is designed to allow you to set up and enter accounting and payroll balances as of any month in your fiscal year, while still capturing month-to-date, quarter-to-date, year-to-date, and job-to-date balances.
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What if I need help installing JOBPOWER?

Just give our support representatives a call and they will be happy to help. When you order JOBPOWER, you receive a CD and an operating manual with instructions on installing the program. This is an easy process that just requires a few clicks and many users don't need any assistance; but if you do, just call us. We will be glad to help you with the installation process or answer any other questions you may have.
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How safe is my financial and payroll data in the Cloud?

It is probably safer than in your office. The only people that have access to it, are people that you give a Cloud login to. The data center has full redundancy on their servers, generators, etc. Each server has a “hot” spare, each storage unit is mirrored to another storage unit, and they have redundant fiber internet connections. The site guarantees 100% up time, in our experience they have provided 99.999% uptime over the last two years. Physical access to the datacenter is controlled by security personnel, fingerprint and badge access. They have daily off-site backups as well.
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What is DocumentVision?

DocumentVision is document management software designed to complement JOBPOWER. It allows you to import, scan, store and organize all your paper and electronic files and documents by customer, job and/or vendor. It will reduce wasted time searching around the office for paperwork.
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Who can help me get JOBPOWER set up and how long will it take?

Our experienced support staff will be happy to help you every step of the way. Most of our new users have JOBPOWER completely set up and running within days. With JOBPOWER's 'Quick Setup', you can get started even if you don't have complete general ledger balances.

If you are currently a QuickBooks or Peachtree user, we can convert your customer and vendor data at no additional charge. This may save you a great deal of time not having to key in that information manually. If you are currently using a different software package, just check with us we will be happy to explore converting your customer and vendor data as well.
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